The American Express on Wednesday announced the appointment of Manoj Adlakha as Senior Vice-President and International Head of Customer Marketing, adding that Sanjay Khanna, who is currently the Chief Operating Officer, will take over as interim CEO. These changes will take effect on May 14, 2022, the company said in a statement.
According to the statement, Adlakha will be responsible for advancing customer engagement strategies and contributing to revenue growth by driving customer wallet shares across its core international markets. He will continue to work from India.
During his three-decade career at American Express in two phases, Adlakha has held strategic positions in the company across risk operations, strategic planning, finance, commercial and consumer cards.
Sanjay Khanna, on the other hand, will take on the enhanced role of CEO as head of India’s consumer business, the statement said.
He will also lead the India Country Executive Team (CET) that develops the growth strategy for American Express’s India business. Sanjay has held various important positions in American Express for over 26 years. He has also served as chairman of the board of legal entities of American Express India Private Limited (AEIPL), the company added.
Currently, an internal and external search is underway for the role of permanent CEO of American Express Banking Corporation India (AEBC India), it added.
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